FAQs

(1) Online Shop

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Unused / unworn items can be returned within 14 days of delivery.

Returns will be accepted if the item is returned within 14 days of receipt. Lost items will only be refunded if they are insured and once this insurance money has been received from Royal Mail. If you would like to request a return please use the contact form to request the return stating the item you wish to return, the reason for the return and whether you would like an exchange or refund.

Returns must include a copy of our delivery packing slip. Refund / exchange is not guaranteed and is subject to our review of the returned product. Please note you are responsible for delivery costs for returns.

(2) Shipping

How long will delivery of my order take?

All Miss Knit Nat items are handmade to order and each item states the timeframe in which your item will be made. After this please allow 1-3 business days for delivery within the UK, and up to 10 business days for international delivery.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

All items will be sent via Royal Mail signed for service if within the UK, or international signed for service if outside of the UK. If you require additional insurance please contact us.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

The customer is responsible for any duty/import taxes.

(3) More Questions

If you have further questions, please feel free to contact us.

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